Your locally global partner in telecommunications

kkk

Frequently Asked Questions (FAQs)

General FAQs

FAQs about the dialler

For more detailed instructions about the use of our services please visit services page by clicking here.

 

 

 

 

 

 

 

 

 

General FAQs

Q How much does it cost?
A Please visit our rates page to find out prices for your destination. You can pay us using your credit or debit card via PayPal (please note that you do not need a PayPal account to make a payment).

Q Is it safe to enter my credit card details into your web site?
A Yes! We partner with paypal.com for credit card payments who have a secure site so your details are encrypted before being sent over the internet. If you click on the padlock when in the PayPal site, you can verify that their site is both secure and the certificate is valid. Even our staff can not access your credit or debit card information.

Q Where can I sign up?
A Just click here

Q I have paid for an account but where are my credits/calling time?
A In order to minimise online fraud and protect our customers, it could take up to 24h to process your card and to top up your account. If you don't receive your details after this time, please email info@adeptotele.com with your receipt number (you will get this automatically as soon as you make a payment) so we can trace your payment details.

Q Which countries can I call from?
A You can call from any country in the world. Please see our front page to find out the most suitable calling mode for you.

Q Which countries can I call to?
A You can call to any country in the world. See our rate list here.

Q What dialling codes do I need to use?
A For all external calls you need to dial 00 then the country code and phone number of the person you are calling. e.g. 00442075551234
If you wish to call another Adepto Telecom user you can dial 699 followed by their login ID. e.g. 699123456. Calling an other Adepto Telecom customer is free (PC2PC only).

Q How are the calls charged?
A Calls are charged PER SECOND, so for example, a 35 second call will only be charged as 35 seconds. Beware - many of our competitors will round this up to 1 minute so it can cost you almost twice as much!

Q Are there any other fees?
A No! There are no signup fees and no monthly fees. You only pay for the calls you make.

Q What happens if I can't use your service, or I can't get it to work?
A We want all of our customers to be happy! If you are not, for any reason, please let us know and we will do our best to resolve the situation. We will offer you a full refund if we are unable to resolve the problem

Q Can I see my balance and the calls I have made?
A Yes, once you have your account details you can log in and your balance will be displayed on your dialler. You can see the previous calls you have made by clicking on the 'Log' button. The destination you are calling and the rate for that destination is also displayed as you call.
You can also log into your account through www.sipagate.com/customers/ where you can view your balance, your call history and your payment history.

Q When I try to login I get a message "Account is disabled, please contact billing dept". Why?
A When you run out of funds, your account is automatically disabled preventing you from calling. When funds are added to your account, it will automatically re-activate allowing you to login and call.

Choose Moneybookers for your financial transactions available in many languages and almost in every country. Moneybookers - let the money move hassle free!

top of the page

FAQs about the dialler

The desktop dialer is the recommended option if you are using your own PC. Desktop (software) dialer - You can download the desktop dialer here.

Web dialer - Enter your login details on the homepage and click the Login button.

All numbers should be dialled as you would with a regular phone, including any international prefix (such as 00, or 011). You can dial 00 or 011, both will work - we have allowed both so you can dial numbers exactly as you would with a regular phone.

For example,

if dialling France from United Kingdom, you would dial 0033 plus the number
if dialling United Kingdom from USA, you would dial 01144 plus number

DO NOT enter spaces between numbers e.g. 001 555 376 2297
DO NOT enter a + sign e.g. +001 555 376 2297
DO NOT enter dashes e.g.001-555-376-2297
DO NOT use brackets e.g. 001(555)3762297

 

Q. How do I install the dialer?
A. Simply download the file from our website, then run it. The installation wizard will guide you through the process. The new dialer will work with most software firewalls, such as Norton Internet Security. Just remember to allow communication on all ports when prompted by the firewall software.

Q. How can I configure my headset/ mic/ speakers to the optimum settings?
A. Pressing F8 when the dialer is open runs the Audio Tuning Wizard. This helps ensure the optimum settings are used for your mic and speakers/ headset. Once configured if you dial *89 you can run an 'echo test' to ensure everything is setup correctly.

Q. I get call rejected on every call. What is wrong?
A. As with any other international call, you need to dial 00 (or 011 in some countries) before international numbers. For example, to call a number in London, UK, you would dial 00442072346710

Q. I can hear the other party, but they cannot hear me (or vice versa). What is the problem?
A. One-way audio usually occurs when there is a firewall on your PC/ Network which is blocking the audio. If using ADSL (broadband) it may also be that your router blocks the ports by default, without you even knowing. Please disable any firewall you may have then try again.

Q. The person I am calling hears an echo on the line? What is causing this?
A. Echo is sometimes caused by incorrect mic/ speaker settings. Use the audio controls to adjust your settings. Also, echo is often eliminated by using a headset or handset, instead of regular desktop speakers, as it prevents the other side hearing themselves in your speakers!

Q. The sound quality is poor. Is there anything I can do to improve it?
A. The most common cause of a poor quality call is a poor quality internet connection. You can find out your IP address here www.whatismyipaddress.com - if you contact our support team and let them know your IP address, they will run some tests on your connection.

Q. The call duration show in the call logs is longer than the call I actually made. Why?
A. You must click 'disconnect' when you have finished your call. This disconnects you from our network. Failure to do this could lead to additional costs being incurred.

Q. How do I call another Adepto Telecom user?
A. Simply dial 699, then their Adepto Telecom ID. For example if their user ID is 123456, you would dial 699123456. Calls to other Adepto Telecom users are free!

Q. I tried to call another Adepto Telecom user, but it said call failed. I know they are online, so why did it fail?
A. If their dialer has not been used for several hours, it may have lost connection to the server. Ask them to make an outbound call and it should 'wake up' the connection and you should be able to call them.

Q. What are the technical requirements for using the dialer?
A. Windows 2000 or Windows XP (We no longer support Windows 98), a 56k dial-up connection, 128mb RAM, microphone and speakers (headset recommended).

Q. When I try to login I get a message "Account is disabled, please contact billing dept". Why?
A. When you run out of funds, your account is automatically disabled preventing you from calling. When funds are added to your account, it will automatically re-activate allowing you to login and call.

Choose Moneybookers for your financial transactions available in many languages and almost in every country. Moneybookers - let the money move hassle free!

 

top of the page